UTILITIES

Utility companys are not exempt from the financial pressures other providers are feeling. It is the pursuit of maintaining excellent service at afforable rates that keeps your utility competitive. In order to do this, revenue recovery from services rendered is vital. You need to work with a proven company that knows your industry, your customers and your interests.

We are uniquely positioned to know both the issues you face in the industry as well as those issues faced by your customers. As a result, we add value to your services and solutions.  We can cover the customer lifecycle, providing customer acquisition and retention, outbound customer service calls (power outages, new service notification calls), inbound contact center support, back-office support, early stage third-party collections, post-charge-off collections, and electronic payment processing.

Payment America, as our name implies, can be your business partner to pursue, process and improve your service and your customers' payments. Multiple options ranging from: cash payment at walk-up windows (in certain areas) to internet based account monitoring and payment processing make it easier for your customers to meet their obligations. We believe providing a bridge between you and your customer sets everyone on the pathway to success.