CLIENT SERVICES

The Client Services team is responsible for overall client satisfaction. Our experienced agents are task organized to deliver prompt, courteous and end-point solutions to clients' needs. With in depth knowledge of the company's Flexible Automated Collection System (FACS) software and other company tools and technique's, our team can manage virtually every aspect of the client relationship. If situations arise that are beyond the scope of their ability, the team will engage the support of internal personnel and resources as appropriate.

Newly launched in 2008 is the Client Service Specialist team. This team's mission is to proactively visit with clients in the field. In doing so, the team assures satisfaction by probing and soliciting direct input from our client base. Additionally, each Specialist is charged with the responsibility to conduct quarterly business reviews (QBR) with key clients.

The Client Services team is an integral component of Payment America's value proposition. It assumes responsibility for “satisfaction after the sale.” The company's high client retention rate is due, in large part, to the superior attitude of service and the commitment of this team.

Contact cs@paymentamerica.com to learn more.